The Basement Doctor Reviews For over 30 years, The Basement Doctor has delivered permanent solutions to clients all over West Virginia, Kentucky, and Ohio. We are proud to ensure your family is safe and your home is dry, stable, and comfortable. Write A Review! MylesTheGingerbreadMan Newsom 2025-02-14 Great work. I appreciate it Roy Cindy Rockhold 2025-02-06 We are extremely pleased with the quality of the service we received. Mike the foreman kept us informed of the progress and any vital information. All the employees were professional and courteous. The outcome of the project far exceeded our expectations. Thomas followed up for the one month quality control appointment, the basement walls are already showing marked improvement. Our family would highly recommend the Basement Doctors for the services they provide. John Armstrong 2025-01-21 Lee, our technician was wonderful. He even helped move some heavy boxes we could not lift so he could check our pumps. We highly recommend the Basement Doctor. Susan Armstrong 2025-01-21 They provide excellent service and keep you informed during the entire process. We recommend them highly! Esther Salem 2024-12-04 The technician was very polite, efficient, neat and clean. He made certain everything inside and outside of the house was working properly. He discovered a pump, that he installed last year, was not working as effectively as he would like and immediately replaced it under warranty. I highly recommend this company, and their employees. George Cole 2024-11-18 The technician (Lee Conway) arrived early and was ready to go right to work. Actually Lee installed a new pump this time last year on my service visit; he did an amazing job. I'm thoroughly pleased with Lee and The Basement Doctor overall. Pamela Fought 2024-11-14 Showed up on time both gentlemen were really nice got to work when it was raining really hard. Finished the work and showed me pictures of the work completed. Thanks for helping make my house safe and clean. Lisa Gill 2024-09-21 So two years later , I would like to edit this review. First of all, I have been a customer since 2010. I had a service call last week for a unit that was older, and of course was found not to be repairable and only replaceable by a big dollar exchange. I ask about discounts and payment plans, especially since I am a returning customer. nothing, I was told the manager doesn’t honor anything like this. So then, the worker quoted me the wrong price of course a cheaper unit and when I was going to pay, he showed me almost $400 mistake he made but with no break from the manager, just an “I’m sorry” and that’s it. When I worked retail if the wrong price was put on an item it was honored ! I ,was told the manager doesn’t honor anything at all and this is the manager kit the owner who much no longer be involved . I was also told at first they would waive the hundred dollar service call if I would do a good review on Google and then after the work he stated again that the manager, not the owner stated this is no longer a thing so I would still pay the service call even though I was having to purchase an entirely new unit, this quickly will mold within a day. I have also reached out to the owner about this and have heard absolutely nothing back. This will be the last time that I recommend this company to anyone. Return customers don’t matter at all so let’s just disregard that I gave below that they asked me to give two years ago. Greedy and donkit care about customers . Revised See above 👎. These people rock! From the office calls, to the home visits, and the quality of the work done, they are top-notch, friendly, and professional. And the thank you gift left on my porch was just another reminder there are still good businesses out there, that care! I feel that they would go the extra mile to make their customers happy, and I have always been pleased with their work! Check them out ! Adam McCown 2024-09-20 Excellent service! Courteous and thorough, very informative P Iroff 2024-08-27 Lee Conway personable technician and is knowledgeable and effective in installing new sump pump system. Finished the job in about an hour.
